Traffic KPI reports for both Client and Vendor sides
Call attempts, completions, ASR, NER, ACD, PDD
Minutes usage graph
Concurrent sessions graph
Live calls counters and view
Duration Histogram charts
Hourly reports with complete call statistics
Report by Client/Carrier
Report by Country
Report by Destination
Report by individual IP address or Trunk Group
Any combination of the above
CDR reports overview:
CDR reports are used to scrutinize call statistics and identify problem patterns. Detailed CDR reports are the best starting point in any troubleshooting as they reveal information whether Call Proceeding was received, what protocol on the inbound and outbound connection was used, what voice codec was negotiated and many more.
Detailed information about each call attempt
Summary information about call disconnect reasons
Powerful call filter to identify fault patterns
R&R engineers are constantly monitoring the system and will help service users to identify problems such as low completion combined with high call rate, service abuse, malformed VoIP calls.
Raw data analysis
Sometimes CDRs are not enough. More in-depth analysis requires access to raw data – call traces. R&R continuously collects packet captures for all your traffic and makes this stream available on your personalized SFTP server. We also offer Troubleshooting Guides to help your NOC team to get better at it.
Continuous Packet Capturing for all your IP traffic and SS7 links data
SecureFTP folder for live data storage
All your call data in Sonus RawCDR format posted there as well